We provide end-to-end support including onboarding assistance, technical issue resolution, system monitoring guidance, and ongoing product support to ensure smooth operations.

You can raise a support request through our support portal, email, or by contacting your assigned account manager. Our team will acknowledge and respond based on priority.

Our standard support hours are Monday to Friday, 9:00 AM to 6:00 PM (IST). Critical issues may be handled outside business hours based on your support plan.

Our goal is to respond to all support tickets within 24 hours during business days. Critical issues are prioritized and may receive faster responses.

Yes. We provide guided onboarding, product walkthroughs, and training sessions to help your team quickly adapt and use the platform effectively.

Yes. We implement robust security measures, including data encryption, access controls, and regular security audits, to ensure your data is protected.

Yes. We welcome feature requests and continuously improve our platform based on customer feedback and product roadmap priorities.

We release updates on a regular basis, typically every 4-6 weeks. These updates include new features, enhancements, and security patches based on our product roadmap and customer feedback.

We design updates to minimize downtime. In most cases, updates are deployed seamlessly. If maintenance is required, we notify customers ahead of time.

Yes. We offer support for integrations with various third-party applications and services. Our team can assist you with integration setup, troubleshooting, and best practices.